Please read our Return and refund policy for return, refund and exchange details. For help with an item, email support@voltareapparel.com.
Fault assessment
Clear photos of the issue help us assess your enquiry. Please keep the item while we review your email and contact us for return instructions.
How to report an issue
To help us review your enquiry with less back-and-forth, please send the following details and any available photos together in one email to support@voltareapparel.com:
- Your order number, or other proof of purchase, and name
- The item name and size
- A short description of the issue and when you noticed it
- Photos of the whole item, front and back
- A close-up photo of the issue
- A photo of the care label, if available
- A photo of the packaging label if you received the wrong item and still have the packaging
If you cannot find your order number or provide a requested photo, email us with the information you have so we can help with the next step. Please reply in the same email thread with updates or additional information to keep your enquiry together.
If a return is needed, we'll email you the postage details and cover the cost.
We aim to respond within 2 business days.
Choosing your size
Before ordering, check the garment style in the product description and use its matching chart in our Size Guide. Compare the measurements with a similar garment you own that fits well, then choose from the available sizes on the product page.