Refund policy

Voltare apparel is made to order, so we don't offer returns or exchanges for change of mind, incorrect size selection, or ordering the wrong item. Please check the size guide before ordering. If your item arrives faulty, damaged, misprinted, or you receive the wrong item, we will replace it or refund you in full. Email support@voltareapparel.com with your order number and name, item name and size, a description of the issue and when you noticed it. Please attach photos of the whole item (front and back), a close-up of the issue and the care label in the same email. If you received the wrong item, please also attach a photo of the packaging label.

We'll review your email and photos to assess the issue. Please keep the item while we review your enquiry. If a return is required, we'll email you the details and cover the postage. Please don't send anything back before contacting us.

Where a refund is approved, it is issued to your original payment method. Your bank may take a further few business days to post it.

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Orders can be cancelled before printing begins. Once production has started, cancellation is not possible.

Gift cards are non-refundable.

For common questions, read our FAQ and Returns & Exchanges page. To report an item issue, follow the email instructions above.