Which size should I choose?
Check the garment style in the product description, then use its matching chart in our Size Guide. Lay a similar garment that fits well flat and compare its measurements with the chart. Different garment styles use different measurements, so do not use one chart for every product.
Which sizes and colours are available?
Available sizes and colours are shown on each product page. Check that product's options before ordering.
Do you accept returns?
Please read our Return and refund policy for details.
How long does dispatch take?
Our products are made to order. The printed T-shirt delivery estimates below include production time. Embroidered items have their own order-to-delivery estimate below.
How long does delivery take?
For printed T-shirts, estimated time from order to delivery, including production, is 8–15 business days to most metro areas or 8–20 business days to non-metro areas with Standard shipping. With Express shipping, the estimate is 5–12 business days to most metro areas or 5–15 business days to non-metro areas. Express changes the delivery service; it does not move an order ahead in the production queue. Double-sided prints may add an average of 1–3 business days to production.
For embroidered items, each item is embroidered to order. Please allow up to 14 days from placing your order to delivery. This is an estimated timeframe, not a guarantee; delays may occasionally extend delivery times.
All timeframes are estimates, not guarantees; production or carrier delays may extend delivery times, especially in regional and remote areas. Read our Shipping Info for delivery and tracking information.
Where can I find tracking?
Tracking details are emailed once a production partner dispatches your order. Use those details to follow your delivery. Production and carrier delays may extend the estimated timeframes.
Can I place a larger embroidery order?
Online shipping is available for embroidery shipments up to 1.5 kg. For larger embroidery orders, please email support@voltareapparel.com before purchasing so we can arrange a postage quote. If no shipping option appears at checkout, please contact us for help.
Do you ship internationally?
We currently ship within Australia only.
Can I exchange for a different size?
Voltare cannot accept size exchanges. Please check your measurements carefully before ordering.
Can I cancel my order?
Orders can be cancelled prior to printing. Once production has begun, cancellations aren't possible.
How do I report a faulty item?
Voltare’s printed garments are produced and shipped directly to you by our print partner. They are not sent to Voltare for a separate inspection before delivery. If you notice an issue, please use the email template below so we can raise it with the production team for assessment.
Email support@voltareapparel.com. To help us assess your issue with fewer follow-up emails, copy the template below into your email, complete the details you have and attach any available clear photos.
Suggested email subject: Order issue – [your order number]
Order number or other proof of purchase:
Name used on the order:
Affected item and size:
What is wrong with the item:
When did you notice the issue:
Photos attached:
Please attach a photo of the whole item, a close-up of the issue and the garment’s care label if available. For a wrong-item claim, include a photo of the packaging label if available.
If you cannot find your order number or provide a requested photo, email us with the information you have so we can help with the next step. Please keep follow-ups in the same email thread.
What if I have an order problem?
For a problem with an existing order, use our Contact page. Include your order number or other proof of purchase and a clear description of the issue. Keep follow-ups in the same email thread. We aim to respond within 2 business days.